When Things do not Occur as Promised
First, be patient. The Internet is a profoundly imprecise science, and sometimes it gets confused. Any number of hiccups can occur that are well outside our power to rectify.
Wait a little while, then try again. Chances are very good that things will go smoothly the next time.
If you continue to experience problems, by all means let us know by using the Contact option in the menu to the left. Spell out the details of your problem, and we will address it right away.